Hotel reviews about Hacienda Xcanatun
| Hacienda Xcanatun description | amenities | reservation advise | location | reviews | |
| Hacienda Xcanatun Km 12 Carretera Merida Prog Merida Mexico |
Star-rating:  Classification: Luxury Hotel Phone-No: 52-322-2212277 Internet-Ready: |
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Hacienda Xcanatun guest rating
So far the Hacienda Xcanatun has been reviewed by 1 guests that have already stayed at the Hacienda Xcanatun and completed a hotel review at Webtourist. They rated the Hacienda Xcanatun 1.0.
Hacienda Xcanatun guest rating details
| Rating | # Reviews | % |
 | 0 | 0.0 |
 | 0 | 0.0 |
 | 0 | 0.0 |
 | 0 | 0.0 |
 | 1 | 100.0 |
Hacienda Xcanatun reviewed by RB
RB stayed at the Hacienda Xcanatun for a vacation and added his review.
| Overall rating | |
Comment: I had heard great reviews about this place and decided to stay there for 3 nights on my recent visit to Mexico inspte at $375 per night. Unfortunatley, soon after I checked in on the very first day, as I entered the jacuzzi and put it on, hundreds (and believe I am not exaggarating!) of large ants & insects came out with the gush of water all over my body. I had to almost pluck many of those off my body, and with several rashes later, I'll admit that it was the most horrible experience I have had in a long time. Once I complained, they cleaned the stuff, but I had wanted to move out. They suggested that I could check out the next day but will refund my stay charges for the night. It has been several months and several emails and phone calls (even to their owner Josephina), and I am still waiting even to hear back from them, forget about the refund. They may have a good property but is maintened lousily and they did not keep their committment for an issue for which most hotels in the world would have bent backwords. I stay in hotels about 100 nights every year as part of my job and this experience would easily qualify as one of the worst I have ever had. Definitely do NOT NOT NOT recommend -- be there at your own risk!
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